1.1. The Tesler.ee e-shop sells light wooden buildings (saunas, campsites, barrel saunas) produced by Tesler Grupp OÜ and wood protection products. The product is manufactured and assembled in Lääne-Virumaa, Rakvere.
1.2. The conditions apply to the legal relationships that arise between the customer (hereinafter the Customer) and the owner of the shopping environment (hereinafter the E-shop) located at www.tesler.ee (hereinafter the E-shop) Tesler Grupp OÜ (hereinafter the Seller) in connection with the ordering and purchase of Products from the E-shop. In addition to these terms and conditions, the legal relationships arising from the purchase of Products from the E-shop are governed by the legislation in force in the Republic of Estonia.
1.3 The conditions do not apply to legal relationships that arise between the customer and the seller in connection with the ordering and purchase of products outside the E-shop environment.
1.5. Seller details:
Tesler Grupp OÜ; Reg. no. 11361867; Lääne-Virumaa, Rakvere, Rägavere tee 56, 44312 ; Telephone (+372) 527 00 47; Email: email@example.com
2.1. All prices displayed in the E-shop are presented in euros and include VAT.
3.1. The Products displayed in the e-shop are produced and assembled according to the customer’s order in the production premises of Tesler Grupp OÜ in Rakvere. The availability of the mentioned products is guaranteed within a reasonable amount.
3.2. In the event that the Customer places an order, but it turns out that the fulfillment of the order is not possible in the time allowed in the e-store, the Seller contacts the Customer and offers the fastest possible solution. If the Customer does not agree with the proposed solution, the entire purchase amount will be returned to the Customer within 14 calendar days.
3.3. The photos of the Products displayed in the e-shop are for illustrative purposes and may unintentionally differ slightly from the actual appearance of the Product. A slight difference in color, details or mechanisms of the products is the risk taken by the customer when ordering from the e-shop. The 14-day right to return the goods does not apply to custom-made lightweight wooden buildings and wood preservatives, based on the Law of Obligations Act (VÕS § 53 (4) p. 2 and 3 in conjunction with § 56 (1)).
3.4. The photos, videos and illustrations of the products displayed in the e-shop are the property of Tesler Grupp OÜ, which may be copied or presented in other channels only with the written permission of Tesler Grupp OÜ.
4.1. The customer assembles the desired Product in the E-shop according to the instructions and adds it to the shopping cart by clicking the “Add to cart” button.
4.2. To complete the order, the Customer must go to the Shopping Cart page: click on the “Pay” button in the cart selection on the menu bar, after which the Customer will be directed to the order completion page.
4.3. After entering the required data and checking the correctness of the data, the Customer confirms the order by clicking “Submit order”. After this action, the order is confirmed and forwarded to the seller.
4.4. The Customer pays for the Product immediately via the bank link of the online bank and confirms the payment to the Seller by clicking the “Back to merchant” button.
4.5. After paying for the Product, the E-shop sends an order confirmation to the Customer’s e-mail.
4.6. When completing the order, the customer undertakes to provide the necessary, true data to fulfill the order.
4.7. The Seller is not responsible for the impossibility of execution due to incorrect data provided by the Customer or any resulting consequences.
5.1. You can safely pay for orders using Estonian bank links (Swedbank, SEB, Luminor, LHV, Coop) and credit cards (Visa, MasterCard, Maestro, Pocopay).
5.2. The payment is made outside the E-shop environment in the secure payment environment of the service provider Maksekeskus AS.
5.3. The seller does not have access to the Customer’s bank details and credit card details.
6.1. The transport of light wooden buildings is agreed between the customer and the seller, and costs related to transport are not included in the price of the product.
6.2 The customer is obliged to check the correctness of the contact information provided before placing the order, in order to avoid delays and misunderstandings in the delivery of the Products. The Seller is not responsible for delays and misunderstandings in the delivery of the Products if the delay or misunderstanding is due to the inaccuracy or incorrectness of the data provided by the Customer when placing the order.
7.1. In order to return/exchange the products, a withdrawal statement must be submitted to the Seller within 14 days of receiving the goods. Withdrawal can be submitted in a free form by sending an unequivocal e-mail to firstname.lastname@example.org. Returns received by the seller will only be accepted with a statement.
7.2. Exchangeable or returnable Product must not be damaged or have signs of use. If the condition of the item to be returned deteriorates, the Customer is responsible for the decrease in value due to the use of the item only if he has used the item in a different way than is necessary to make sure of the nature, properties and functioning of the item. In order to make sure of the nature, properties and functioning of the item, the Customer should handle and use the item only as he would normally be allowed to do in the store.
7.3. If the order is returned, the Seller will return to the Customer the entire amount received under the contract, including the cost of delivery of the order paid by the Customer. In the event that the order is partially returned and the delivery cost has been added to the order, the Seller may refund the delivery cost in proportion to the number of returned products.
7.4. The refund will be received in the Customer’s bank account within 14 calendar days at the latest. In the case of payment by credit card, according to the terms and conditions of the Customer’s bank.
8.1. The 2-year claim submission deadline stipulated in VÕS § 218, subsection 2 applies to the sold Products.
8.2. In case of non-compliance or defects of the product, the Customer undertakes to notify the Seller immediately, but no later than within 2 months after the error occurred, by sending the buyer’s contact details, a precise description of the problem and the purchase receipt number to the e-mail address email@example.com. In the event of a defect in the product, please stop using the product immediately.
8.3. All claims will be reviewed and the Customer will be contacted as soon as possible, but no later than within 15 days from the receipt of the claim.
8.4. During the first six months from the delivery of the item to the Customer, it is assumed that the defect was already present at the time of delivery of the item. It is the responsibility of the entrepreneur to refute the corresponding assumption. In the case of a claim, within the first six months from the delivery of the item to the Customer, the costs related to the repair or replacement of the item, in particular transport, postal, labor, travel and material costs, are always borne by the seller (VÕS § 222 (4)). During the next 1.5 years, the Seller will bear the corresponding costs only if the claim was justified.
8.5. The consumer has the right to demand from the Seller a reduction in the purchase price of the Product or to terminate the contract and to demand a refund for the goods, if the Seller is unable to repair or replace the product, the repair or replacement of the product fails, the Seller has not eliminated the defect in the goods within a reasonable time, the consumer has been caused unreasonable inconvenience.
8.6. In case of non-compliance of the goods with the contract conditions, the consumer can rely on the legal remedies provided by the law, including demanding the fulfillment of the contract, lowering the price, demanding compensation for damages and canceling the contract.
8.7. In the event of non-compliance of the Product with the contract conditions, the costs related to the repair of the Product or the replacement of the Product, in particular transport, postal, labor, travel and material costs, shall be borne by the Seller.
8.8. The Seller is not responsible for damages caused by the non-intended use of the ordered products, as well as for delivery delays, if this is due to circumstances beyond the Seller’s control and/or due to force majeure beyond his control (force majeure).
8.9. The seller does not reimburse the costs incurred by the customer in case of product non-compliance or defects and is not responsible for them if: the value of the product has decreased/the product has been damaged due to the fault of the customer, the defects have arisen due to the non-intended use of the product, i.e. as a result of not following the maintenance instructions, the value of the product has decreased due to natural wear and tear caused by normal use, there is no document proving the purchase.
9.2. The seller is responsible to the extent of the sale price of the Product.
9.3. The customer undertakes to use the E-shop service only for purposes consistent with the law and good practices.